Privacy Policy

PlayOJO's Commitment to Player Safety

At PlayOJO, we take our responsibility towards player safety seriously. We are committed to ensuring that all players have a safe and enjoyable gaming experience on our platform.

Personal Data Collection and Use

When you create an account with us, we collect certain personal data from you, such as your name, email address, date of birth, and other details. This information is used to verify your identity, to prevent underage gambling, and to ensure that we comply with relevant laws and regulations.

We also use cookies on our website to personalize your experience and to track your usage patterns. These cookies are encrypted and cannot be accessed by third parties.

Data Sharing

We do not share any of your personal data with third parties, except where necessary to prevent fraud or to comply with applicable laws and regulations.

Security Measures

We use industry-standard encryption technology (128-bit SSL) to protect all transactions on our website. Our servers are regularly updated and maintained to ensure that they remain secure.

Age Verification

To ensure compliance with relevant laws and regulations, we verify the age of all players before allowing them to create an account or place bets.

Responsible Gaming Tools

We offer a range of responsible gaming tools to help you manage your gaming experience. These include:

• Deposit limits: You can set daily, weekly, or monthly limits on your deposits.
• Time-outs: You can take a temporary break from gaming for 24 hours, 48 hours, or one week.
• Self-exclusion: You can exclude yourself from gaming for at least six months and up to five years.
• Reality checks: We provide session reminders to help you keep track of the time spent on our platform.
• Time alerts: You can set notification systems to alert you when you have reached a certain playtime limit.

Withdrawal Policy

We aim to process all withdrawal requests within 24 hours for e-wallets and instantly for Instant Bank Payment. However, please note that maximum withdrawal amounts may vary depending on individual circumstances.

Dispute Resolution

In the event of any dispute or complaint, we will investigate and respond promptly. If necessary, we will escalate the matter to our complaints team for resolution.

Changes to this Policy

We reserve the right to modify or update this policy at any time without prior notice. It is your responsibility to check this page regularly for any updates or changes.

Contact Us

If you have any questions or concerns about our privacy policy, please do not hesitate to contact us via our support channels:

• Live chat: Available 24/7
• Email: [email protected]

Complaints Procedure

If you have a complaint about our services or policies, please follow these steps:

1. Contact us via live chat or email to report the issue.
2. If necessary, we will escalate the matter to our complaints team for investigation and resolution.

We are committed to providing the highest level of service and support to all players. If you have any feedback or suggestions on how we can improve, please do not hesitate to share them with us.